UPDATE: ANZ Bank, Westpac To Send Up To 120 Jobs Offshore - WSJ.com

UPDATE: ANZ Bank, Westpac To Send Up To 120 Jobs Offshore - WSJ.com: "ANZ Bank, Westpac To Send Up To 120 Jobs Offshore"

India's Top Outsourcing Firms Under Fire

Allegations of visa fraud have been a constant complaint by critics of the outsourcing industry, who say that firms misuse complex U.S. immigration laws to get their Indian employees to work in the United States. That's the subject of the investigation underway now against Infosys. It started with an Alabama lawsuit filed in February by an Infosys project manager, Jack Palmer, who is still employed by the company. Infosys has denied the charges and says it is reviewing its policies internally. In May, the company disclosed that it has been subpoenaed by a grand jury in Texas for information about its use of business visas, but did not reveal details.

Social media opens up new career path in BPO

As companies move to web for an enhanced customer experience, there rises an opportunity to service them in a totally new way. 24/7 Customer has defined a new career path involving social and interactive media.