UPDATE: ANZ Bank, Westpac To Send Up To 120 Jobs Offshore - WSJ.com

UPDATE: ANZ Bank, Westpac To Send Up To 120 Jobs Offshore - WSJ.com: "ANZ Bank, Westpac To Send Up To 120 Jobs Offshore"

India's Top Outsourcing Firms Under Fire

Allegations of visa fraud have been a constant complaint by critics of the outsourcing industry, who say that firms misuse complex U.S. immigration laws to get their Indian employees to work in the United States. That's the subject of the investigation underway now against Infosys. It started with an Alabama lawsuit filed in February by an Infosys project manager, Jack Palmer, who is still employed by the company. Infosys has denied the charges and says it is reviewing its policies internally. In May, the company disclosed that it has been subpoenaed by a grand jury in Texas for information about its use of business visas, but did not reveal details.

Social media opens up new career path in BPO

As companies move to web for an enhanced customer experience, there rises an opportunity to service them in a totally new way. 24/7 Customer has defined a new career path involving social and interactive media.

IT outsourcing shifting to outcome-based model: Nasscom

India's IT industry body Nasscom chief Som Mittal has said that after the economic crisis, traditional IT outsourcing model in India is undergoing a fundamental shift to an outcome-based model.

At Infosys, each employee is worth more than a crore

P Kumar, an Infosys employee helping customers in the US debug their software applications earns some Rs 5 lakh in annual salary, but is worth over Rs 1 crore for India's second biggest software exporter. "I was really not aware of this - now I can at least tell my friends and relatives that I am a crorepati," says Kumar who requested that his first name be not mentioned. 

India's outsourcers hiring more Americans

India's biggest outsourcers have been setting up shop in lower-wage regions, including South America, for some time, and now they are putting down roots in the United States. As U.S. lawmakers have made it harder for Indians to get work visas, outsourcers have begun hiring Americans, reports Paul Glader at The Washington Post.

Getting more out of outsourcing than just cost-cutting

Outsourcing continues to help a lot of companies reduce costs, but it doesn't always provide much other business value. Customers can get more out of the arrangement, including innovation, new technologies and access to new business insights, reports Stephanie Overby at CIO magazine.

Get Ready: Zimbabwe will be a competitive BPO hub

In an increasingly globalised world, Business Process Outsourcing (BPO) has taken developing countries by storm. By consistently underpricing developed markets, thousands of jobs and opportunities are being created at breakneck speeds everyday. This article seeks to provide a bird's eye view of the sector with regards to Zimbabwe's shot at becoming a competitive hub on the continent and within the greater Southern Hemisphere. We're not quite sure when exactly the BPO boom began, we are more than certain however of the fact that it's a very lucrative sector to enter for entrepreneurs and this nation.

Xerox plans to transfer 600 jobs to Indian outsourcer

Affected Xerox employees face choice of taking a job with HCL or face possible pink slips.

Xerox has told about 600 employees that if they don't agree to transfer to an Indian outsourcer they may face unemployment.

BPO industry ‘near hires’ get boost from Informatics

The information technology-business process outsourcing (IT-BPO) industry is expanding at a pace that makes other sectors of the economy absolutely green with envy.

Indian youth prefer Bangalore over Delhi for IT salary - Study

With more and more multinational companies setting up their offices in India, there are numerous opportunities in sectors like ITES, banking, finance, retail, telecom, and logistics. Jobs are now plenty in cities where culture, lifestyle and living expense differs, so does the pay scale. Indian youth are now looking at salary structure, lifestyle and living expenses that each city offers and are willing to move to the best place to take up the job.

Largest outsourcing and website leasing company Dolancer is going to operate business for individuals as Dolancer.com

Dolancer Outsourcing Inc. started business 12 years ago in a small room in Hanford, California with 3 coders having big desire to be the giant. Just within seven months the number became 30 and it was growing rapidly. 

Infosys eyes UK government contracts to close in on TCS, Wipro

Infosys is evaluating options to tap into UK's multi-billion government outsourcing market, as it seeks to compete better with larger domestic rival Tata Consultancy Services by increasing its share of revenues from public sector departments looking to cut costs. 

So far, India's second-biggest software exporter has stayed away from addressing the UK's government outsourcing market. In contrast, rivals TCS and Wipro have established subsidiaries and won several deals, including from the country's pension management authority and tax department. "We are studying the market. But there are contractual and liability challenges," said BG Srinivas, Senior Vice-President, manufacturing, product engineering, product life-cycle  and engineering solutions businesses. 

Bangladesh teens spur Outsourcing business

Like many teenagers, Abdullah Al Zahid spends most of his time holed up in his bedroom in his family's modest Dhaka apartment glued to his computer. But Zahid, 16, is not checking Facebook or chatting to friends - he's working as a freelance web developer, part of a new wave of young, tech-savvy Bangladeshis who are transforming their country's nascent outsourcing sector. 

IT success is critical to your job

The British Computer Society is the UK’s Chartered Institute for IT. I have a CITP after my own name. Seven years ago I worked on a BCS research project with Elizabeth Sparrow, focused on how offshoring would affect the UK technology industry. Elizabeth subsequently became the president of the BCS for 2010-2011. I contacted her to ask about the questions that have arisen from the proposed outsourcing commission in Brazil.

IT/BPO Industry Exports expected to reach close to $55B by 2020

If the government can fully develop the information-technology and business-process outsourcing (IT-BPO) sector services industry, it has the potential to earn export revenues of $30 billion to $55 billion by 2020.

India looks to outsource legal jobs back to US

Legal process outsourcing (LPO) firms are now employing young American professionals, adding to the evidence that outsourcing has come full circle.

This has led to better employment opportunities for young US lawyers, who face a scenario of low fees and little practice post the economic slowdown. The lawyers are thus making a beeline for Indian firms, according to reports.

Outsourcing sector to hit $479b

The worldwide outsourcing industry is seen to hit $479.3 billion by 2016, as there has been a major shift in the industry in the past five years, according to a report from the Dubai Outsource Zone, or DOZ.

India's low-cost BPO tag helps draw global investors

India's prowess as a low-cost business process outsourcing (BPO) hub continues to attract investors across the globe despite the regulatory issues in the country, according to a study by Ernst and Young.